If you do wish to cancel or change your order before the items are printed, you are asked to contact us immediately, by phone 0845 026 8559 or e-mail us at sales@infocusdisplays.co.uk. Orders that have been approved will be not eligible for return unless specified otherwise. 

If you are unhappy with anything we have sent you, please contact us at the earliest opportunity or send it back to us within 14 working days, unused and in the secure packaging. We can then issue a refund within 30 days. 

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged or incorrectly supplied goods.

If the parcel has sustained any damage in shipping we require pictures of the original packaging and the damage to the product, this is to have proof for both our records and in case we need to take it up with the shipping company.